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A video or PDF will not load

Quick fixes for lessons and resources that do not play or open.

  1. Reload the page. For your security, the link to each video or document expires after a few hours, and reloading gets a fresh one.
  2. Check your connection. Large videos need a steady connection; pausing for a moment lets the video buffer.
  3. Try another browser (an up-to-date Chrome, Edge, Firefox or Safari).
  4. PDF not showing? Some phones cannot show PDFs inside a page; choose Open the PDF in a new tab.

Still stuck? Report the problem and tell us which lesson and which device you use.

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